Welcome to doneamazing.com. The doneamazing.com website (the "Site") is comprised of various web pages operated by One Done Inc ("Done"), including on applications such as iOS and Android apps. We are excited that you have decided to use our Site, including but not limited to technologies offered on our website and iOS applications, customer support team, Service Providers, and third-party vendors (“Services”).
Doneamazing.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the Site constitutes your agreement to all such Terms.
Please read these terms carefully and keep a copy of them for your reference.
Doneamazing.com is an E-Commerce Site, iOS application, and Android application. Done is a home cleaning services marketplace that believes a healthy home means healthy people and pets, and we deliver high-quality service to customers by treating cleaners fairly and equitably. Done is a website and an iOS app that allows users to book services for same-day cleaning services, which they can customize (1 room, 1 bathroom, or the entire house), all while offering peace of mind by partnering with professionals who are background checked and incentivized by our proprietary rating system.
Authority
By using the Site, you state that: you can form a binding contract with Done;
you will comply with these Terms and all applicable local, state, national, and international laws, rules, and regulations; and you understand that Done is protected by relevant trademark and copyright laws. If you are using the Site on behalf of a business or some other entity, you also state that you are authorized to grant all licenses set forth in these Terms and agree to these Terms on behalf of the business or entity.
Services
A. Our Services in General
Done and/or Service Providers agree to provide you with the Services and you agree to pay the quoted price for the Services unless otherwise agreed to in writing.
B. Tipping
100% of your tips go directly to Service Providers. Done never requires you to tip, but it is a powerful way to say thanks to your Service Provider. Even a personal note from you expressing your appreciation for their service can mean a great deal.
C. Cleaning Supplies and Equipment
Service Providers use their cleaning supplies and tools. However, if you own special products that you would like to have used on particular surfaces, you may request that our Service Providers use them. If provided by you, special products must be left out in a clear view for Service Providers and accompanied by directions on their use. Please indicate when placing an order or contact our support team to discuss prior to your cleaning so we might provide your notes to Service Provider. You must have running water for the Service Providers to properly perform Services.
Products that Service Providers do not provide:
- bleach;
- stainless steel cleaner;
- vacuum;
- conventional mop and bucket;
- step stool or ladders;
- toilet brush;
- specialty products, including, but not limited to:
- heavy-duty bathroom cleaner;
- wood cleaners;
- garbage bags
- dishwasher soap
D. Happiness Guarantee
If you are not satisfied with any area Service Providers have cleaned, you can request a free re-clean either by email (support@doneamazing.com) or by contacting our Support team. The original cleaning must have been completed within the past 24 hours of the reclean request. The free reclean will be scheduled and completed within 72 hours of the request.
In addition, the following is not covered by our Happiness Guarantee:
- items not on checklists for the respective cleaning types purchased;
- free clean appointments;
- other free recleans;
- places not in a reasonable state of good repair (e.g. biohazards, hoarding, etc.);
- construction or renovation cleaning and;
- personal helper tasks.
Each cleaning purchased from Done is eligible for free recleaning according to the terms above. With that said, we reserve the right to require additional time and payment for future cleans if free recleans are requested excessively.
Please note that if you receive a free reclean, any extra Services you add to that free reclean that were not part of the Services included within your original clean are not included and you will be charged for them.
E. Payments
By accepting this Agreement, you are giving Done (or a third-party payment processor on Done’s behalf) permission to charge your on-file credit card, debit card, or other approved methods of payment for fees that you owe Done.
Depending on the transaction you selected or services requested, Done may charge you on a one-time or recurring basis. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Done at the prices in effect when such charges are incurred. We retain the right, in our sole discretion, to place a hold on the Requester's credit card for an order. Users of Done contract for Services directly with other Users. Done is not a party to any contracts for Services Provider between its Users.
Done facilitates these contracts by supplying a medium through which Requesters can connect with Service Providers, schedule certain Services, and make payments for certain Services ("Payments"). Requesters are obligated to pay in advance for those Services and/or Merchandise they order through Done.
Prior to the scheduled Service, we will charge the Requester's credit card according to the amount the Requester has agreed to on Done with respect to those Services and/or Merchandise, the Requester has ordered, and for all purchases and payments for reimbursement costs, fees, expenses or applicable taxes associated with Services.
F. Recurring Service
When requesting certain Services, Requesters may have the option of choosing that the Service is repeated on a regular basis ("Recurrent Service"). For example, a Requester may choose that cleaning is performed every two weeks. When a Requester chooses a Recurrent Service, the Done platform will automatically schedule that Recurrent Service to occur on future dates indefinitely at the frequency requested by Requester. Done cannot guarantee that the same Service Provider will be available for each Recurrent Service appointment or that Recurrent Service appointments will not be canceled.
BILLING, RECURRING CHARGES, AND AUTOMATIC RENEWAL: When a Requester signs up for a Recurring Service, Requester will be charged immediately for the initial booking. THEREAFTER, REQUESTER'S AGREEMENT TO PAY FOR THE PROFESSIONAL SERVICE WILL AUTOMATICALLY RENEW AND THE REQUESTER'S CREDIT CARD WILL BE CHARGED THE SAME NON-PROMOTIONAL AMOUNT, AS ORIGINALLY DISCLOSED TO THE REQUESTER AT THE TIME OF SIGNING UP FOR THE RECURRING SERVICE, IN ADVANCE OF EACH AUTOMATICALLY SCHEDULED PROFESSIONAL SERVICE APPOINTMENT, AS WELL AS FOR ANY APPLICABLE CANCELLATION FEES AND TAXES.
CANCELLATION OF AUTOMATICALLY RENEWING RECURRING SERVICE: Requesters may cancel the automatically renewing Recurrent Service AT ANY TIME by using Done app, our web. or contacting the customer support team.
G. Modifying the Services
We may add or remove features, products, or functionalities to our Services, or suspend or stop the Services altogether. We may take any of these actions at any time without prior notice.
Users may at any time and for any reason delete their account. The limitations of the Happiness Guarantee, Cancellation Policy, and Refund policy will apply.
H. Terminating the Services
Done may also terminate the Services that Service Providers provide you at any time, for any reason, and without prior notice. That means that we may stop providing you with any Services, or impose new or additional limits on your ability to use our Services. For example, we may deactivate your account due to an outstanding balance or prolonged inactivity, and we may reclaim your username at any time for any reason.
Safety
We foster a safe environment for everyone. Service Providers are professionally background checked. However, we reserve the right for Service Providers to leave your home should they feel unsafe for any reason.
By using the Services, you agree to assist in fostering a safe environment by:
- identifying fragile items and communicating this to the Service Provider or our customer support team prior to the start of your cleaning appointment;
- accounting for and securing all valuables prior to the start of your cleaning appointment;
- notifying Done of pets and, if necessary, placing them in designated enclosures that would not threaten Service Providers or impede their Services;
- removing any biohazards including, but not limited to, human bodily fluids, animal or rodent waste, feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.) and medical waste and;
- not requiring or requesting the lifting or moving of furniture or heavy items, and ensuring construction or renovation work (including touch-ups) has been completed, all contractors have left, and all equipment has been removed – prior to their arrival.
Privacy
Your use of doneamazing.com is subject to Done's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.
Electronic Communications
Visiting doneamazing.com or sending emails to Done constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communications be in writing.
Electronic Services and Licenses
Done grants you a personal, worldwide, royalty-free, non-assignable, nonexclusive, revocable, and non-sublicensable license to access and use our desktop and mobile website, Facebook page, the Done app, and other related electronic services (“Electronic Services”).
Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.
You may not copy, modify, distribute, sell, or lease any part of our Electronic Services, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission to do so. You may not use our branding, logos, designs, photographs, videos, or any other materials appearing or used in our Electronic Services, without our written consent.
In short: You may not use the Electronic Services or the content on the Electronic Services in ways that are not authorized by these Terms. Nor may you help anyone else in doing so.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Done is not responsible for third-party access to your account that results from theft or misappropriation of your account. Done and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion.
You agree to:
- not create more than one account for yourself;
- not create another account if we have already disabled your account unless you have our written permission to do so; and
- not share your password.
- Credits and discounts are non-transferable between accounts and are not redeemable for cash.
The account(s) will be deactivated and all associated credits and discounts will be removed if any of the conditions above are violated. Continued non-compliance will result in the permanent ban of the Services. If you think that someone has gained access to your account, please immediately reach out to us at Help Center at info@doneclean.co.
Children Under Thirteen
Done does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use doneamazing.com only with the permission of a parent or guardian.
Cancellation
We assess a $30 cancellation fee for appointments canceled between 24 - 2 hours on the appointment day. We assess 50% of the price to appointments canceled 2 hours or less before the appointment time.
In the event that your Service Provider can't get in the door by following your entry instructions, or if you aren't home when you said you would be, or an appointment is canceled less than 5 minutes of the scheduled time, you'll be charged the full cost of the booking.
To be clear, if you have a recurring service, you’ll still need to cancel an appointment before 24 hours on the appointment day to avoid a cancellation fee, but you may cancel any later future appointments with no additional fee.
Refund Policy
Done will reclean any area that you are not satisfied with per the Happiness Guarantee or credit your account.
To request a refund for completed cleaning or personal helper task, please use the Help center on the Done app, website, or email info@doneclean.co within 24 hours of the completion of the original cleaning, including an explanation of why you are not satisfied.
24 hours after a Service is completed, if there is no complaint by the User(s) we will mark the Service as closed.
Breakage/Loss/Damages
Service Providers will conduct themselves professionally in your home. In the rare event that accidental damage occurs, you’ll need to notify our support team within 48 hours of when the appointment is completed using Done or by email (info@doneclean.co) to provide us with a photo and estimate of the damages and when you will be available for the Service Provider to contact you.
Since the Service Providers are independent contractors, Done does not guarantee reimbursement for any damages.
Key replacement/locksmith fees are paid only if keys are lost or damaged. There is a $100 per location liability limit for key replacement and/or locksmith services.
Done reserves the right to contract suitable professionals to repair damages and will make payment arrangements directly with its Service Providers to settle any damage repair.
Pricing and Discounts
Done may change the pricing and discounts of Services at its sole discretion and at any time. Any pricing or discount change will become effective immediately unless stated otherwise.
At Done’s discretion, Services booked before the time of any pricing or discount changes will retain the original pricing as long as no modifications are made to the Services. Any modifications to the Services will void the original pricing of Services and the price of the Services will be subjected to the pricing or discount changes.
Links to Third Party Sites/Third Party Services
doneamazing.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Done and Done is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Done is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Done of the site or any association with its operators.
Certain services made available via doneamazing.com are delivered by third-party sites and organizations. By using any product, service or functionality originating from the doneamazing.com domain, you hereby acknowledge and consent that Done may share such information and data with any third party with whom Done has a contractual relationship to provide the requested product, service, or functionality on behalf of doneamazing.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
You are granted a non-exclusive, non-transferable, revocable license to access and use doneamazing.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Done that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site.
You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Done or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Done content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Done and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Done or our licensors except as expressly authorized by these Terms.
Third-Party Accounts
You will be able to connect your Done account to third party accounts. By connecting your Done account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
International Users
The Service is controlled, operated and administered by Done from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Done Content accessed through doneamazing.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
Indemnification
You agree to indemnify, defend and hold harmless Done, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Done reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Done in asserting any available defenses.
Arbitration
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Solicitation of Service Providers
We invest heavily in verification and background screening of the Service Providers to find quality Service Providers to provide Services. By using the Services, User(s) agree to notify Done of any attempts to solicit or accept illegal services. Any attorneys, legal, and/or miscellaneous expenses incurred to investigate and/or collect solicitation or illegal services will be the responsibility of the User(s). Please note, for your protection, exchanging contact information outside of Services is considered a violation of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE
OTHER. Further, unless both you and Done agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ONE DONE INC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES WILL ALWAYS BE SECURE, ERROR-FREE, OR TIMELY; (B) THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS; OR (C) THAT ANY PRICING, TERMS, CONTENT, USER CONTENT, OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICES WILL BE TIMELY OR ACCURATE.
ONE DONE INC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. ONE DONE INC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND
NON-INFRINGEMENT. ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ONE DONE INC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.
Termination/Access Restriction
Done reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Done as a result of this agreement or use of the Site. Done's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Done's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Done with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Done with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Done with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Done reserves the right, in its sole discretion, to change the Terms under which doneamazing.com is offered. The most current version of the Terms will supersede all previous versions. Done encourages you to periodically review the Terms to stay informed of our updates.
Contact Us
Done welcomes your questions or comments regarding the Terms:
One Done Inc PO BOX 681
Valley Stream, New York 11582
Email Address: support@doneamazing.com
Telephone number: (845) 305-5445
